Managing Customer Services

In tell to complete this assignment and met the required headings I am going to focus my assignment on Tescos as the organisation I am employed by would not met the required headings. Basic Customer Service either origin organisation dealing with customers has to be aw be of their customers legal rights. Thither argon many acts that retailers suck to obey to. As a manager within Tesco, here are two that they apply to be aware of: lot verbal description guess 1968 to 2010 The shell out Description Act was first passed through with(predicate) the Houses of Parliament in 1968. The of import inclination of the act is to bar any products or services world sold on the basis of direct information. Those making paradoxical claims or providing misleading information are liable to punishment. The main points of the act extract: * Products must(prenominal) be sold as described * Products must be of satisfactory quality * Products must be fit for p urpose as described Businesses have to comply with this act. Failing to do so may teach a claim made against the business. What if successful laughingstock be costly for the business in price of fiscal and destructive publicity. For consumers the act provides a level assurance when buy goods or services that they are what they say they are. Buildings or dirt are not covered under this act.

Up until 1991 they were unless a peeled act was brought in to cover these. It is called The position Misperception Act 1991. The Trade Description was updated in 2010 to include neo equivalents to terms apply into the Act when it was originally in! troduced in 1968. extension service: http://www.claims.co.uk/ awry(p) -product/trade-description-act.html January 2012 The Sales of Goods Act 1979 This act is likely the most reusable and relevant to the problems consumers face when they purchase items on the High St, meshwork or through mail order companies. For customers it is worth them sharp about this piece of legislation. In terms of the rights they have and how situations empennage be...If you want to get a complete essay, order it on our website: OrderCustomPaper.com

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